If you’re just starting out as a GetValue vendor, it can be hard to know what you need to do to be successful. Just as importantly, there are a number of things you shouldn’t do as well! This article will talk about both, so you can avoid many of the mistakes that make life harder for many beginners.

Do:

• Check over your product information before submitting for approval. - While changes can be made to standard products after approval, it wastes valuable time, so it’s best to get it right the first time.
• Make sure to complete your product approval submission by clicking the blue Submit for review button to request approval. Simply adding the product information won’t automatically submit your product for approval. You must request that it be reviewed by clicking the submit button.
• Be available for your customers through email or by phone. If possible, list a unique customer service phone number in your account that we can supply to customers who are having problems receiving your product and would like assistance from you. Being available to your customers helps prevent refunds and chargebacks. See the Refunds & Chargebacks article for more information.

Don’t:

• Don’t ignore your customers’ needs. In the world of online products, there are often many other offers competing with yours, either directly or indirectly. Positive word of mouth about your product, including testimonials and recommendations, can make the difference between making a sale or having the customer go to a competitor. Having a reputation for quick and helpful customer service can make your product stand out from the crowd and receive more sales.
• Don’t miss out on additional opportunities, such as foreign language markets. These new markets are growing rapidly, and a little effort goes a long way in getting your product in front of an emerging market or setting up a product that will give you long-term returns.
• Don’t violate trademark. It’s important to make sure that any images, text, and other materials you use on your site are used correctly and do not violate anyone’s trademark or copyright.